In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, Yards & Acres has instituted a formal Grievance Redressal Mechanism to ensure prompt, impartial resolution of user complaints.

This desk addresses complaints regarding fraudulent advertisements, copyright infringement, privacy breaches, lead abuse, billing anomalies, or violations of community guidelines.

Users may direct formal legal notices, statutory complaints, or privacy grievances to our designated officer:

To ensure prompt investigation, your grievance notice should contain:

1. Complainant Details: Your full legal name, registered telephone number, email address, and account role (Buyer, Seller, Developer, or External Property Owner).
2. Listing Identification: The exact URL, property ID, project name, or seller profile link relating to the complaint.
3. Statement of Grievance: A precise description of the issue (e.g. unauthorized publication of private property, deceptive pricing, copyright infringement, or failure of developer disclosures).
4. Supporting Evidence: Clear supporting documentation (e.g. copies of registered title deeds, correspondence screenshots, or RERA notices).

Interim Action: If a complaint demonstrates a prima facie violation of law, impersonation, or copyright infringement, Yards & Acres may temporarily unpublish or suspend the listing pending conclusion of formal inquiry.