This Refund and Cancellation Policy (“Policy”) outlines the terms governing digital service purchases, seller subscription packages, additional upload allocations, and priority listing upgrades executed on Yards & Acres.

Core Commercial Principle: As Yards & Acres provides intangible digital marketing services, technological quota allocations, and computational advertising bandwidth that activate immediately upon cryptographic confirmation of payment, purchased services are generally non-refundable once listing benefits, upload slots, or promotional priority tags have been activated or consumed. Refund eligibility depends strictly on the nature of the service, whether the benefit has been consumed, payment gateway verification logs, and the specific terms displayed at checkout.

When a Seller purchases an annual subscription (such as Gold or Platinum tier):

• Consumed Quotas: If a Seller has published one or more properties utilizing the plan’s upload allocation, no refund (partial, full, or pro-rata) shall be issued.
• Change of Mind / Voluntary Cancellation: If a Seller decides to cancel or deactivate their account before the expiry of their 1-year subscription period, fees paid are non-refundable. The Seller may continue to utilize their remaining quota until plan expiration.
• Zero Usage within 48 Hours: If a Seller experiences technical platform malfunction immediately after payment and has published zero (0) properties, they may submit a formal cancellation request within 48 hours of purchase for administrative review.

If a property submission is rejected during administrative moderation due to missing documentation, inaccurate location, or low-resolution imagery:

• The consumed upload slot is restored to the Seller’s available quota ledger so the Seller can resubmit corrected information or publish an alternative property.
• No cash refund is processed for upload slots that can be readily reused for another compliant listing within the plan period.
• If an entire account is terminated for intentional fraud, forged title documents, or legal malfeasance, all paid fees are forfeited.

We acknowledge that payment network latency or banking aggregator timeouts can occasionally cause anomalies:

To report a billing discrepancy or lodge a formal refund inquiry:

1. Send an email to support@yardsandacres.com with the subject line “Billing Query: [Registered Mobile Number]”.
2. Provide your registered full name, date of transaction, amount debited, and official Razorpay Payment ID (e.g. pay_...).
3. Our billing team shall examine server logs, payment gateway receipts, and quota consumption history within 3 to 5 business days and notify you of the outcome.
4. Approved refunds are credited strictly to the original instrument (UPI account, credit/debit card, or net banking) used during payment, within 5 to 7 banking working days in accordance with Reserve Bank of India (RBI) payment clearing guidelines.